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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which tool is recommended to find the right HP Care Pack Service for a specific product and check its
availability within a certain country?

A) HP Attach Widget
B) HP Support Center
C) HP Care Pack Central
D) HP MySalesGuide

2. What is an example of the value that HP PPS Services offer to your customers?

A) Customers can save up to 63% on new hardware purchased under an HP Care Pack Service.
B) Customers can save up to 44% of the cost of an out-of-warranty repair.
C) Customers have security for lost laptops and desktops due to a mobile workforce.
D) A customer's IT staff can be trained by HP to quickly repair printer faults.

3. Which services correspond when a customer says yes to the following discovery question:
"Does your IT budget require a different payment term than up-front?"

A) HP Defective Media Retention
B) HP Care Pack Services
C) HP Standard Contractual Services
D) HP Onsite Repair

4. Which type of HP service sends a trained technician to the customer business for hardware repair?

A) Offsite repair, offsite return
B) Onsite repair
C) Accidental damage protection
D) Offsite repair, pick and return change

5. Which service corresponds with the following discovery question: "What is your back up plan to help you
control and predict costs over the life of your equipment?"

A) Maintenance Kit Replacement for printers
B) HP Care Pack Services (next business day or same day
C) Travel Services
D) Accidental Damage Protection

Solutions: