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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

Question 1

Which HP PPS Service is paid as an up-front cost at the time of the purchase?

A. HP Priority Services
B. HP Custom Contractual Services
C. HP Care Pack Services
D. HP Standard Contractual Services

Question 2

Which competitive advantage does HP PPS Services offer in comparison to Lenovo, Apple, Lexmark, and
Ricoh?

A. Extended business hours
B. Wider page array
C. Market recognition
D. Wider geographic coverage

Question 3

Which service corresponds with the following discovery question: "What is your back up plan to help you
control and predict costs over the life of your equipment?"

A. Maintenance Kit Replacement for printers
B. HP Care Pack Services (next business day or same day
C. Travel Services
D. Accidental Damage Protection

Question 4

Which services can be offered for both printer and PC equipment? (Select two.)

A. Defective Media Retention
B. Asset Tagging
C. Printer Installation
D. Maintenance Kit
E. Onsite Repair
F. PC Tracking and Recovery

Question 5

Which mobile app can be downloaded to search for the three best HP Care Pack Services for a specific
product?

A. HP Cirrus
B. HP Attach Widget
C. HP Care Pack Central
D. MySalesGuide

Solutions: