The Most Efficient Field-Service-Consultant Pdf Dumps For Assured Success [2023]
We offers you the latest free online Field-Service-Consultant dumps to practice
The Salesforce Field-Service-Consultant certification is recognized globally and is in high demand by employers. The certification demonstrates that the candidate has the knowledge and skills required to design and implement field service solutions that meet business requirements. The certification also validates the candidate's ability to use the Salesforce platform to improve customer satisfaction and service efficiency.
NEW QUESTION # 81
one of the universal container customers allow maintenance only between 12:00 noon to 1:00 pm On which object should a consultant set operating Hours to meet this requirement?
- A. Service appointment
- B. Service territories
- C. Service territory number
- D. Account
Answer: D
NEW QUESTION # 82
Universal Containers wants to make it easier for Managers to monitor Preventative Maintenance work orders using the Dispatcher Console.
Which two filtering options should managers use to find the appropriate work orders?
Choose ? answers
- A. The Dispatcher Console Appointment list and filter the list to show only desired service appointments
- B. The Preventative Maintenance Gantt and filter the list to show only desired work orders
- C. The Dispatcher Work Order Polygon and filter the list to show only desired service appointments
- D. The Dispatcher Console Map and filter the list to show only desired service appointments
Answer: A,D
NEW QUESTION # 83
To ensure that preventative maintenance work can be completed on time. Universal Containers wants to automatically generate Work Orders 14 days before the next suggested maintenance date.
How should the Consultant meet this requirement?
- A. Configure Auto-generate Work Orders to True.
- B. Define a generation horizon of 14 days.
- C. Define a generation horizon of 20,160 minutes.
- D. Define a generation timeframe of 14 days.
Answer: B
NEW QUESTION # 84
A Client Service Representative (CSR) receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is about to expire. Which two upsell activities should the CSR consider? Choose 2 answers.
- A. Open a Case and create a Work Order for the Dispatch Team.
- B. Open a Case and a renewal Opportunity for the Sales team.
- C. Open a Case and inform Customer of weekend service pricing.
- D. Open a Case and send email with new Service Offerings.
Answer: C,D
NEW QUESTION # 85
Universal Containers wants to dispatch emergency work identified throughout the day that needs to be completed before lower-priority work.
What should the Consultant recommend to meet this requirement?
- A. Create a custom Gantt action to call an Apex class to reschedule appointments.
- B. Apply the Reshuffle action within the Gantt.
- C. Define a Global Optimization job to run hourly.
- D. Write a batch Apex class to unschedule low priority work orders.
Answer: B
NEW QUESTION # 86
Northern Trail Outfitters (NTO) wants to create a relevant audience from a data extension for a daily send campaign. The audience will change from day-to-day. These emails contain a View As Web Page link and NTO wants to ensure this will not be broken when the audience is refreshed dally.
What configuration can meet this criteria7
- A. Use AMPscript inside the email to pull information from a send logging data extension to determine which content displays based on message context.
- B. Use a SQL Query to filter the audience into a new data extension that is overwritten each day.
- C. Use exclusion lists for the send - excluding those that already were sent the email.
- D. Use SQL Query to filter the audience into a new data extension that is upserted every day.
Answer: A
NEW QUESTION # 87
Universal Containers has an initiative to increase customer satisfaction by committing preferred resources to accounts and providing prompt service. Which two Scheduling Policies would assist to meet this initiative?
Choose 2 answers
- A. Soft Boundaries
- B. Emergency Policy
- C. High Intensity
- D. Customer First
Answer: A,D
NEW QUESTION # 88
the org -wide default sharing for a service appointment Is set to private If the service appointment is cancelled, which users will have visibility to the record?
- A. assigned resources, owner of service appointment and members of user territory
- B. owner of service appointment and members of service territory
- C. assigned resources, owner of service appointment and members of service territory
- D. owner of service appointment and members of user territory
Answer: D
NEW QUESTION # 89
Some Technicians report that they are unable to log in to the Salesforce Field Service mobile app. The Consultant confirmed that the Technicians have the Salesforce Field Service Resource License and Salesforce Field Service Resource Permissions assigned to them.
How should a Consultant provide access to the Salesforce Field Service mobile app?
- A. Assign a Field Service Mobile License to the user.
- B. Update Public Group membership.
- C. Modify the user's Profile.
- D. Modify the user record.
Answer: A
Explanation:
A Field Service Mobile License is required to access the Salesforce Field Service mobile app. Modifying the user's Profile or updating Public Group membership will not help with this requirement as they are not related to accessing the app. Modifying the user record will also not help as it does not provide access to the mobile app.
NEW QUESTION # 90
Service appointments in a "cannot complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal containers defined that service appointments in a "cannot complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the consultant recommend to meet the requirement?
Choose 2 answers
- A. Ensure that status transition are configured to allow the status update from "cannot complete" to "scheduled".
- B. Define "cannot complete" as a pinned status for scheduling and optimization services.
- C. Define "cannot complete" as a pinned status for auto-dispatch services.
- D. Ensure that status transitions are configured to prevent the update from "cannot complete" to "none'.
Answer: B,D
NEW QUESTION # 91
Each container consists of multiple parts that are tracked by Asset records. Universal Containers's customers usually wait until several parts need service before requesting a Technician come on-site to save money on service charges.
How should a Consultant configure Salesforce Field
Service to track the work performed?
- A. Create a Work Order for all Assets being serviced and a Work Order Line Item for each Product Consumed.
- B. Create a Work Type and Work Order for each Asset being serviced.
- C. oO Create a Work Order and Work Order Line Item for each Asset being serviced.
- D. Create a Work Type to automatically create relevant line items for each Asset.
Answer: C
NEW QUESTION # 92
universal container provides maintenance and emergency services to its
customers. Sending technician emergency call during the day causes long travel time and reduces the number of appointments that a technician can complete Which features should a consultant use to reduce and increase technician productivity?
- A. Fix overlaps
- B. Fall in schedule
- C. Reschedule appointment
- D. Resource schedule optimization
Answer: D
NEW QUESTION # 93
Upon arrival for a Service Appointment, the Field Service Technician reports that a team of people is required to resolve the issue.
How can the Dispatcher ensure that the required staff is assigned to the project?
- A. Assign the existing Work Order to a Crew.
- B. Create a new Service Appointment and assign a Crew.
- C. Assign the existing Work Order to each staff member.
- D. Assign the existing Service Appointment to a Crew.
Answer: B
NEW QUESTION # 94
Universal Containers wants to prevent the lunch break from interfering with existing scheduled work.
How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1 PM?
- A. Create Resource Absences every day.
- B. Use appropriate Resource Operating Hours.
- C. Create a recurring Service Appointment.
- D. Use the Resource Availability Rule.
Answer: A
NEW QUESTION # 95
Universal container needs to verify that a repair job has been completed to the customer satisfaction before an invoice can be generated Which two items should the consultant consider?
Choose 2 answers
- A. Generate service in the organization's default language
- B. Add service reports templates to the appropriate repair work type
- C. Configure signature blocks for service report templates
- D. Send a feedback survey to the customer when a service appointment is completed
Answer: C,D
NEW QUESTION # 96
At Northern Trail Outfitters (NTO), agents are expected to complete a variety of tasks. They create cases and work orders, and need Read access to work types and work rules. They also book and manage appointments, assign mobile resources, and optimize their mobile workforce's schedule.
What is the best permission set(s) a consultant should recommend assigning to NTO agents?
- A. Dispatcher
- B. Mobile, Agent, and Resource
- C. Agent
- D. Agent and Resource
Answer: B
NEW QUESTION # 97
time sheet entries can be associated to which two objects? Choose 2 answer
- A. Work order line item
- B. assigned resources
- C. Work order
- D. Service resource
Answer: A,C
NEW QUESTION # 98
......
The Salesforce Certified Field Service Consultant exam validates an individual's knowledge and expertise in implementing Salesforce Field Service solutions. This certification is ideal for professionals who are involved in designing and deploying field service solutions for their organizations. The exam measures the individual's ability to create and manage work orders, manage service territories, optimize scheduling, and ensure customer satisfaction.
Field-Service-Consultant PDF 100% Cover Real Exam Questions: https://pass4lead.newpassleader.com/Salesforce/Field-Service-Consultant-exam-preparation-materials.html