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Cisco 642-241 Exam Syllabus Topics:

Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. A Cisco Unified Contact Center Enterprise system is designed with geographic redundancy for the central controllers (with separate call routers and loggers). At the Side A location, there are Call Router A, Logger A, and a duplex pair of peripheral gateways (PG1A/PG1B). At the Side B location, there are Call Router B, Logger B, and a duplex pair of peripheral gateways (PG2A/PG2B). The visible network WAN between the two sites goes down while the private network is operational.
Which of these is true?

A) Both pairs of peripheral gateways at both sites stay active and Call Router B takes control.
B) The Side A call router becomes active and the peripheral gateway pair at the Side B site (PG2A/PG2B) becomes unavailable.
C) The peripheral gateway pair at the Side A site (PG1A/PG1B) is unavailable.
D) Both pairs of peripheral gateways stay active at both sites because both call routers are still communicating through the private connection and remain functional.

2. When using the Cisco Unified Contact Center Enterprise Outbound Option 8.0 SIP Dialer without the G.722 codec, where is transcoding required in the solution?

A) When performing the initial Call Progress Analysis of the outbound contact in the voice gateway, the call must be transcoded to G.711 locally.
B) When transferring the contact to a G.729 Cisco Unified IP IVR across the WAN, transcoding is required in the outbound voice gateway.
C) No transcoding is required, because the call leg from the outbound gateway will automatically be set up to the correct codec for the target device.
D) When transferring the live contact to a G.729 agent across the WAN, transcoding is required in the outbound voice gateway.

3. Cisco provides an ACD Peripheral Gateway and a Cisco Unified Communications Manager Peripheral Gateway to the Central Controller Bandwidth Calculator spreadsheet tool. What is the purpose of this tool?

A) to size the visible network that is required between the Peripheral Gateway and the call router
B) to size the private network that is required between the call routers A and B for this specific Peripheral Gateway traffic flow
C) to size the private network that is required between the Peripheral Gateway Side A and B
D) to size the visible network that is required between the Peripheral Gateway and the Cisco Unified Communications Manager cluster

4. When using agent targeting rules in Cisco Unified Contact Center Enterprise 8.0(x), which statement is true?

A) Agent targeting rules are not allowed with translation routes.
B) Agent extensions can be defined as a range, without having to build each device target.
C) Agent device targets must be created for each phone that is used by an agent.
D) Agent labels must be created for each routing client that can route calls to an agent.

5. Which two functions can the Cisco Unified IP IVR perform in a Cisco Unified Contact Center Enterprise environment? (Choose two.)

A) prompt and collect
B) voicemail
C) queuing controlled by Cisco Unified ICM
D) call control

Solutions: