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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. In the Cisco Unified Contact Center Enterprise solution with clustering over the WAN, which statement is true about the Cisco Unified Communications Manager Peripheral Gateway duplex pair?

A) The PGs must be co-located at one side or the other of the Cisco Unified Communications Manager cluster.
B) The PG private network may be shared with any other private connections-PGs or Call Routers/Loggers.
C) The PG may use the highly available WAN connection between the sites (visible network) for all traffic-visible and private.
D) Each side of the Peripheral Gateway pair (side A and side B) must be configured to point to a local and a remote CTI Manager across the WAN from the PG location.

2. DRAG DROP

3. In a single-site deployment model for Cisco Unified Contact Center Enterprise, which statement is true?

A) The Cisco Unified Contact Center Enterprise agents are colocated at the same site as the data center components.
B) The Cisco Voice Gateways can be distributed at multiple locations.
C) The Cisco Unified IP IVR must be deployed with the G.279 codec for local voice quality.
D) The Cisco Unified Communications Manager cluster can be split between two data center locations.

4. Which table name is not used as part of the Cisco Unified Contact Center Enterprise 8.0(x) 15minute reporting model?

A) Agent_Skill_Group_Interval
B) Dialer_Interval
C) Agent_Interval
D) Call_Type_SG_Interval
E) Router_Interval

5. When is a call type assigned to a call in the Cisco Unified Contact Center Enterprise system?

A) when a call-routing script hits the first Queue to Skill Group node
B) when the call terminates and data is written to the Cisco TCD table
C) when the call is routed to an agent
D) when the call is first post-routed from Cisco Unified Communications Manager

Solutions: