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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. Which is responsible for the production of the service design package (SDP)?

A) Design coordination
B) Service catalogue management
C) Service portfolio management
D) Service design

2. Which function is responsible for the closure of an incident record?

A) Event management
B) Any appropriate function
C) The service desk
D) Either the service desk or an appropriate third party engineer

3. What should a service always deliver to customers?

A) Value
B) Applications
C) Resources
D) Infrastructure

4. What does the term "Wisdom" represent within the Data-to-Information-to-Knowledge-to- Wisdom (DIKW)?

A) The knowledge to manage organization processes and people
B) The complete collection of all data and data repositories in the organization
C) The complete collection of all process management structures in the organization
D) The contextual awareness to provide strong common sense judgement

5. What are sources of best practice?

A) Substitutes, regulators, customers
B) Competition, compliance, commitments
C) Industry practices, academic research, training and education
D) Customers, suppliers, advisors

Solutions: