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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

1. Identify the missing words in the following sentence.
When an organization has decided to improve a service, it should start by considering [?].

A) existing information
B) additional measurements
C) revised processes
D) new methods

2. What is described by the service value system?

A) How all the components and activities of the organization work together as a system to enable value creation
B) How to apply the systems approach of the guiding principle think and work holistically
C) Joint activities performed by a service provider and a service consumer to ensure continual value co- creation
D) Services based on one or more products, designed to address needs of a target consumer group

3. Which of the four dimensions focuses or managing data in compliance with industry regulations?

A) Value streams and processes
B) Partners and suppliers
C) Information and technology
D) Organizations and people

4. Which is provided by the 'engage' value chain activity?

A) Ensuring that services are operated to meet agreed specifications
B) Ensuring that service components are available when needed
C) Ensuring that stakeholder needs are understood by the organization
D) Ensuring that stakeholder expectations for quality are met

5. Identify the missing word(s) in the following sentence.
The service desk should be the entry point and single point of contact for the [?] with all of its users.

A) Service provider
B) Customer
C) Supplier
D) Service consumer

Solutions: