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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which can a change schedule be used for?

A) Speeding up the planning and authorization of emergency changes
B) Providing information about deployed changes to help manage incidents and problems
C) Providing a means of initiating and assessing normal changes
D) Tracking and managing improvement ideas from identification through to final action

2. Which statement about the service value chain is CORRECT?

A) The service value chain uses value streams to describe a combination of consumers and providers
B) Each value chain activity identifies a requirement for resources from an external supplier
C) The service value chain converts value into demand
D) Each value chain activity uses different combinations of practices to convert inputs into outputs

3. Which process works with incident management to ensure that security breaches are detected and logged?

A) Service level management
B) Continual service improvement
C) Change management
D) Access management

4. Which is a way of applying the guiding principle 'focus on value'?

A) Comprehending the whole, but doing something
B) Understanding how service consumers use services
C) Doing fewer things, but doing them better
D) Recognizing the complexity of systems

5. Which practice has a purpose that includes aligning the organization's practices and services with changing business needs?

A) Service level management
B) Relationship management
C) Continual improvement
D) Service configuration management

Solutions: