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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. When working on an improvement iteration, which concept helps to ensure that the iteration activities remain appropriate in changing circumstances?

A) Direct observation
B) Feedback loop
C) Minimum viable product
D) Analysis paralysis

2. What is the purpose of the 'problem management' practice?

A) To align the organization's practices and services with changing business needs through the ongoing identification and improvement of services
B) To protect the information needed by the organization to conduct its business
C) To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors
D) To minimize the negative impact of incidents by restoring normal service operation as quickly as possible

3. Which directly assists with the diagnosis and resolution of simple incidents?

A) Use of shift working patterns
B) Fulfilment of service requests
C) Creation of a temporary team
D) Scripts for collecting user information

4. Which statement about the 'optimize and automate' guiding principle is CORRECT?

A) Activities should be automated before they are optimized
B) Technology eliminates the need for human intervention
C) Automation frees human resources for more complex activities
D) Automation is best applied to non-standard tasks

5. Which dimension is MOST concerned with skills, competencies, roles and responsibilities?

A) Value streams and processes
B) Partners and suppliers
C) Information and technology
D) Organizations and people

Solutions: