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Salesforce Certified B2C Solution Architect Sample Questions:

1. A company is implementing a multi-locale solution that includes B2C Commerce, Service Cloud, and Marketing Cloud. Order confirmation emails are triggered from either B2C Commerce or Service Cloud and sent from Marketing Cloud.
What are two possible reasons why the shipping method name and description can be missing when these emails are triggered for languages other than US English, while other translated content appears correctly?
Choose 2 answers

A) The ShippingMethods data extension is missing the label and description field for the corresponding locale.
B) The name and description for the shipping method are not set up correctly in B2C Commerce or Service Cloud for the requested locale.
C) The subscriber in Marketing Cloud does not have a preferred locale set.
D) The locale is not set correctly in the body of the email template.

2. A company is in the process of defining the right systems to deliver key capabilities for its B2C business. The company has about 2 million customers, each placing an average of 100 orders each year through its existing B2C Commerce platform.
The company needs a system that can:
* Deliver a full list of all customer orders throughout their engagement lifetime
* Provide lifetime engagement tracking and history of the customer
* Calculate the lifetime value of customers based on their orders
Which three systems should a Solution Architect recommend to meet the company's requirements' Choose 3 answers

A) Heroku
B) Sales Cloud
C) Salesforce Order Management
D) Service Cloud
E) Marketing Cloud

3. Northern Trail Outfitters (NTO) has been using B2C Commerce and Service cloud for the past year and wants to take the next step in its customer experience by implementing Marketing Cloud. NTO is focusing on email for the foreseeable future and wants all transactional messages-such as password reset and order confirmations-to go through Marketing Cloud rather than B2C Commerce.
Which three actions should a Solution Architect recommend to enable this functionality?
Choose 3 answers

A) Implement a client-side API callout in B2C Commerce for each of the required emails.
B) Configure API integration credentials in Marketing Cloud to enable B2C Commerce to call Marketing Cloud.
C) Configure a Transactional Messaging API in Marketing Cloud and use a transactional send classification for each of the required emails.
D) Configure an API event in Process Builder along with an Email Activity with a transactional send classification.
E) Implement a server-side API callout in B2C Commerce for each of the required emails.

4. A financial services company wants to implement Service Cloud and Marketing Cloud. A number of profile attributes required for personalization in Marketing Cloud were identified as personally identifiable information (PII) and are too sensitive to be stored in Salesforce.
Tokenized Sending was presented as a way to address these concerns.
Which two implications should a Solution Architect consider if Marketing Cloud Connect is to be used for cloud integration?
Choose 2 answers

A) The token with all supporting attributes will need to be stored in Service Cloud
B) The synchronized data extensions will include the token and all PII attributes
C) The standard email address field for contacts and leads needs to be populated with a token
D) All emails will need to be sent through Marketing Cloud or Marketing Cloud Connect to avoid disruptions

5. A merchant using B2C Commerce and Service Cloud has a requirement for service agents to order products on behalf of shoppers. In the envisioned scenario, a shopper contacts the service center with an order request, the agent uses the Service Console to find the shopper's account, and initiate an order on behalf of the shopper using payment information provided by the shopper. The merchant is considering the B2C Commerce - Service Cloud Connector for this implementation.
Which three considerations should a Solution Architect keep in mind prior to implementation? Choose 3 answers

A) Guests or anonymous storefront shoppers are not supported in this scenario.
B) B2C Commerce needs to be registered as a remote site.
C) The Service Cloud Connector only supports contacts as a customer model.
D) Service agents need a corresponding storefront login mapped to their Service Cloud user record.
E) The Service Cloud Connector only supports Person Accounts as a customer model.

Solutions: