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SAP C_BOSUP_90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What types of remote connections to customer's systems are available? (Choose two)

A) Webex
B) NetMeeting
C) Netviewer
D) R/3 Support

2. What is the recommended way to progress a message that is difficult to clarify?

A) Force the client to close the message and open a new one that is clearer.
B) Ask the client to provide screenshots and request information point by point.
C) Escalate the message immediately to a more senior support consultant.
D) Change the message status to Customer Action and tell the client that you cannot do much until more information is provided.

3. What is SAP PartnerEdge?

A) A platform to implement, support, operate and monitor your enterprise solutions.
B) A product oriented on business processes of small and midsize companies.
C) A program for SAP Channel partners focused on small and midsize companies.
D) A tool integrated in SAP Solution Manager.

4. Which application within Root Cause Analysis should be used to add a Technical System?

A) System Maintenance
B) System Conflict Resolution
C) Agent Administration
D) Diagnostic Setup

5. A well structured support centre will comprise multiple roles and assist message solving.
Which of the following roles is the primary contact for the SAP Channel Development Manager within the Partner Support Organization?

A) Sales Executive
B) Incident Processor
C) Support Coordinator
D) Service Consultant

Solutions: