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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. When an incident is opened, your customer wants to have different workspaces opened based on the products selected in the "Ask a Question" form on the Customer Portal pages.
Which three elements are necessary to design the workflow?

A) Load
B) Set Fields
C) Decision
D) Return
E) Workspace
F) Entry Point

2. Which statement is true about the JavaScript API?

A) It comes with in-built exception handling.
B) It is available when you use the Connect Common Object Model CCOM for API operations.
C) It Is available as JavaScript objects and can be exposed through browser controls in a workspace.
D) It cannot be used in Custom Object workspaces.

3. Which two statements are true about mailboxes?

A) Outreach mailing uses a mailbox that is configured for processing emails between customers and agents.
B) Mails sent out from Oracle Service Cloud will always have custhelp.com in the email address.
C) Techmail is responsible for pulling emails from single or multiple mailboxes.
D) The Techmail utility is responsible for creating incidents when an email is sent to the Service Cloud mailbox.
E) The Dbtstatus utility is responsible for having incidents created after an email is sent to the Service Cloud mailbox.

4. Which two are non-CRUD operations?

A) ResetContactPasswordResponseMsg = Binding.ResetContactPassword(ID ContactID);
B) RNObject[] = Binding.Create(RNObject[] Objects, CreateProcessingOptions Options);
C) ReturnRawResult, bool DisableMTOM, out byte[] FileData);
RNObject[] rnObjects = _client.Get(clientlnfoHeader, objects, options);
D) UpdateResponseMsg = Binding.Update(RNObject[] Objects, UpdateProcessingOptions ProcessingOptions);
E) CSVTableSet = Binding.QueryCSV(string Query, int PageSize, string Delimiter, bool
F) CSVTableSet results = RunAnalyticsReport(AnalyticsReport ReportObject, int Limit, int Start, string Delimiter, bool ReturnRawResult, bool DisableMTOM, out byte[] FileData);

5. What are the three different types of pull policy for queues?

A) Manual
B) Round Robin
C) Advanced
D) Standard
E) First Due
F) Strict Priority

Solutions: