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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. If you want to disable the ability to delete activities for all users, what action should you perform?

A) Remove the "delete activities" privilege from all the roles for users who have this access.
B) Remove the "delete activities" button from all pages used by the users who have this access.
C) Remove the "delete activities" role from all the users who have this role.
D) Remove the users of the roles who have the "delete activities" access.

2. What three things should you do once you have established a global default coverage?

A) Use Application Composer to include milestones on the Service Request Layout if desired.
B) Create an ESS job to Aggregate Service Requests.
C) Create an ESS job to Monitor Service Request Milestones.
D) Use Application Composer to configure warning emails about milestone compliance events.

3. Because of capacity issues in your Call Center, you have been asked to modify the number of simultaneous chats that an agent can be assigned from 4 to 2.
Which two steps do you have to follow to limit the channel capacity as required?

A) Modify the default values in the Capacity fields for the channels.
B) In the Qualifying Status Values window, select a status from the No Effect on Workload list and move it to the Adds to Workload list.
C) Select the Manage Capacities task.
D) In the Work Assignments section, modify the default value in the Capacity field to a new value.

4. Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?

A) Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.
B) Unlock and publish the new selected profile value.
C) Modify the Profile Value and save.
D) Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
E) Select View > Detach.
F) Lock the Profile Option for editing.

5. You have been instructed to implement the "My Knowledge" page for your customer's Engagement Cloud site.
Which is the correct first action in configuring "My Knowledge"?

A) Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_ARTICLE_CREATION_EDITION" profile option, and set the "SITE" value to "Yes".
B) Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Help Desk" profile option, and activate it.
C) Use the task "manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Service" profile option, and activate it.
D) Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_IN_SR" profile option, and set "SITE" value to "Yes".
E) Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for All Users" profile option, and activate it.
F) Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_PAGE_EXTERNAL_USERS" profile option, and set "Site" value to "Yes".

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