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| Section | Weight | Objectives |
|---|---|---|
| Security and Best Practices | 5% | - High availability and redundancy - Security settings and access control |
| Installation and Configuration | 30% | - Basic configuration and setup - Pre-installation planning and preparation - Integration with Meridian/CS1000 systems - Server installation procedures |
| Maintenance and Troubleshooting | 25% | - Log analysis and diagnostic tools - Fault isolation and resolution - Routine maintenance tasks - Software updates and patches |
| Symposium Call Center Server Overview | 15% | - Supported software and hardware versions - System requirements and compatibility - Architecture and components |
| Administration and Operation | 25% | - System monitoring and reporting - Call routing and script administration - Database management and backup - User and administrator management |
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