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Nokia SDM_2002001050 Exam Syllabus Topics:

SectionObjectives
Topic 1: Not officially published by Nokia for this exam code- SDM Certification - NI knowledge domains are not publicly detailed at section level
  • 1. Service delivery and management principles
    • 2. Core SDM platform concepts and architecture
      • 3. Operational workflows and system functions
        • 4. Troubleshooting and maintenance concepts

          Nokia SDM Certification - NI Sample Questions:

          Question 1

          What is the purpose of a Project Target Agreement?

          A. 1) agreement between PM and his line manager of the project targets relevant for Short Term Incentive 2) PM's confirmation that he is aware of and accepts his incentive relevant project objectives
          B. 1) agreement between the PM and the customer of the project targets and the contract terms at the start of project execution 2) formal approval of the customer that the PM proposed by NSN is considered acceptable from customer's perspective
          C. 1) full or partial agreement between Tender PM and Project Execution PM of the project base lines and the contract terms at the end of the handover process 2) PM's formal confirmation that all relevant information from tender phase was handed over 3) release of tendering team
          D. 1) full or partial agreement between CT Head and respective PM on the project base lines and the contract terms at the end of the handover process 2) PM's formal confirmation that all relevant information from tender phase was handed over 3) release of tendering team


          Question 2

          When does the PM need to update ROLLO with customer/project data?

          A. At least once a month, before period cut-off.
          B. Per STP.
          C. After the customer forecast is received.
          D. At year end.


          Question 3

          When must a Change Management process be initiated?

          A. When there is a significant change in the scope of the project.
          B. Whenever the project execution requires services or materials different from those agreed in the contractual scope of work.
          C. When the CT Head acknowledges that the customer will accept to negotiate the changes in the scope of the contract.
          D. When the Customer sends a formal request for additional Scope of Work.


          Question 4

          Through which tool and what trigger is a supplier work accepted by the project?

          A. SAP and the customer acceptance Work Item
          B. IPM and the customer acceptance Work Item
          C. IPM and the internal work acceptance Work Item
          D. Rollo and the internal work acceptance Work Item


          Question 5

          What is the first step a PM needs to do if a KPI, compared to the previous periods, is below the average?

          A. Have a serious discussion with the project F&C and give him a final warning to improve the KPI.
          B. Organize asap a meeting with project stakeholders.
          C. Analyze if the variation compared to the average is within the same range as previous periods.
          D. Initiate a recovery plan to improve the KPI


          Solutions:

          Question 1
          Answer: D
          Question 2
          Answer: A
          Question 3
          Answer: B
          Question 4
          Answer: C
          Question 5
          Answer: C

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