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Microsoft AB-210 Exam Syllabus Topics:

Microsoft Accelerating Sales Pipelines with AI in Dynamics 365 Sample Questions:

1. A seller notices that an opportunity score increased significantly after several customer meetings and email exchanges. Which AI capability most likely influenced the updated prediction?

A) Duplicate detection
B) Relationship signals
C) Currency conversion
D) Product pricing rules

2. An organization wants Copilot responses to include CRM information while respecting existing security permissions. What should administrators expect?

A) Copilot ignores security roles.
B) Copilot respects Dynamics 365 security permissions.
C) Copilot exports all customer data.
D) Copilot displays all CRM records.

3. A company wants sellers to add products to opportunities and ensure the deal value is automatically calculated.
Sales managers report that when adding products from the product catalog to Opportunities, the Price Per Unit remains at zero. This results in incorrect total calculations.
You need to ensure the estimated revenue on opportunities is correct.
Which action should you perform?

A) Create a discount list and attach it to the price list item.
B) Ensure the opportunity currency matches the currency used by the price list items for the products being added.
C) Set the Opportunity Revenue to User Provided.
D) Select a valid price list on the opportunity and verify that the product has a matching price list item for the selected unit.

4. A sales company uses the Sales Qualification Agent to evaluate inbound leads.
A sales manager updates the qualification criteria to better align with the target customer profile.
After the update, monitoring data shows the following:
- A shift in how leads are categorized compared to earlier results.
- Continued processing of incoming leads.
- No gaps in evaluation activity.
You need to interpret the monitoring data to understand the agent's behavior.
What should you conclude?

A) Lead outcomes reflect updated evaluation criteria applied during processing.
B) Changes in outcome distribution indicate that additional tuning may be required.
C) Variation in categorization suggests that external factors are influencing lead evaluation.
D) Differences between current and prior results indicate that earlier evaluations were incomplete.

5. A company uses Dynamics 365 Sales to manage enterprise opportunities. The sales team enables the Sales Research Agent to generate research summaries for each opportunity.
Sales managers must determine whether opportunities have strong external indicators that support deal progression.
You need to analyze insights from the research canvas for evidence that a deal environment is favorable.
Which two research canvas insights should you provide to the sales managers? Each correct answer presents part of the solution. Choose two.
NOTE: Each correct selection is worth one point.

A) Record audit history and related activity creation timestamps.
B) Recent public developments that influence the account's business environment.
C) Strategic landscape analysis relative to the seller's value proposition.
D) Seller activity and email response rates from CRM records.

Solutions: