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Apple 9L0-415 Exam Syllabus Topics:

Apple OS X Support Essentials 10.9 Sample Questions:

1. The Finder populates the Network folder using information provided by the dynamic network services discovery protocols. Computers providing services appear as resources inside the Network folder, and service discovery zones or workgroups appear as folders. Any currently connected servers also appear in the Network folder.

A) How are items inside the Finder's Network folder populated?
B) How can you identify if a Mac requires a firmware update?
C) Which items fall under the file quarantine system?
D) How can you limit the use of Location Services?

2. On your OS X Mountain Lion computer, you want the Finder to display filename extensions by default. How can you configure this setting from the Finder?

A) Control-click anywhere on the Desktop, select Preferences from the pop-up menu, click Advanced, and select the option "Show all filename extensions."
B) Choose Preferences from the Finder menu, click Advanced, and select the option "Show all filename extensions."
C) Select any file icon, and choose Get Info from the File menu. In the Info window, click the disclosure triangle next to Name & Extension, deselect the option "Hide extension," and click Change All.
D) Choose Show View Options from the View menu, and select the option "Show all filename extensions."

3. iCloud is a free service from Apple that provides cloud storage and communication services for applications, including Mail, Contacts, Calendars, Reminders, Notes, Safari, Keychain, Photos and any other applications that support iCloud integration. iCloud also provides Find My Mac technology for help locating a lost or stolen system.

A) What can you enable to locate a lost Mac system?
B) What does OS X use bundles or packages for?
C) What happens during system shutdown?
D) What key features do you gain by setting up iCloud?

4. How can you identify duplicate fonts?

A) The OS X Mavericks installer can be downloaded from the Mac App Store for free.
B) The four methods used to eject a volume or disk from the Finder are:
Drag the disk icon to the Trash in the Dock.
Press and hold the Eject key for a few moments tounmount and eject optical media.
Select the volume you want to eject and choose Eject from the File menu.
In the Finder sidebar, click the small Eject button next to the volume you want to unmount and eject.
C) The Font Book application shows a small dot next to the name of any font that has duplicate resources.
D) The Messages application allows for on-demand screensharing that can be used even when the system screensharing service isn't enabled.

5. Time Machine can back up to any Mac OS Extended volume or network shares hosted from Time Capsule or OS X Server.

A) What backup destination disks does Time Machine support?
B) What application is used to manage keychain settings?
C) What Wi-Fi authentication protocols are supported by OS X?
D) What's used to identify a Wi-Fi network?

Solutions: