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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

Question 1

What type of record should you raise when a problem diagnosis is complete and a workaround is available?

A. A known error
B. A change
C. An incident
D. A service object

Question 2

What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?

A. Regulators
B. Employers
C. Stakeholders
D. Accreditors

Question 3

A process owner is responsible for which of the following?
1.Defining the process strategy
2.Assisting with process design
3.Improving the process
4.Performing all activities involved in a process

A. 1, 2 and 3 only
B. All of the above
C. 2, 3 and 4 only
D. 1, 2 and 4 only

Question 4

Which one of the following is it the responsibility of supplier management to negotiate and agree?

A. The service portfolio
B. Service level agreements (SLAs)
C. Third-party contracts
D. Operational level agreements (OLAs)

Question 5

What are customers of IT services who work in the same organization as the service provider known as?

A. External customers
B. Valued customers
C. Strategic customers
D. Internal customers

Solutions: