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HP Selling HP PS Lifecycle Services 2023 Sample Questions:

1. You want to attach HP Fix Services to a deal with a new customer.
Which questions should you ask to determine the pain points that the customer is experiencing? (Select two.)

A) How do you deal with hardware support when employees are working remotely?
B) Do you currently have a security strategy in place for your PCs and other devices?
C) What does the company's roadmap for growth over the next ten years look like?
D) What percentage of your budget is allocated to new hardware acquisition?
E) How much employee productivity is lost to device downtime due to failure or damage?
F) How do you decide when to acquire or retire the company's personal systems?

2. Name the three hardware-enforced commands provided by HP wolf Protect and Trace. (Select three.)

A) Restore
B) Find
C) Report
D) Lock
E) Replace
F) Erase

3. What does HP Fix Services provide for HP Personal Systems? (Select two.)

A) Multiple response time options to meet customer needs
B) Mandatory customer self-repair (offshore)
C) Protection from manufacturer defects
D) Operating system and firmware updates

4. The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond to this IT manager?

A) Explain that customers who purchase and register HP Active Care receive proactive alerts about device issues and create a service case.
B) Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.
C) Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.
D) Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received

Solutions: