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HP Selling HP Printing and Computing Services Sample Questions:

1. Which service allows the business to keep and dispose of their defective hard drive if their security policies require it?

A) Data Protection
B) Keep Safe
C) Defective Media Retention
D) Remote Delete

2. What is an effect of adding services to hardware deals?

A) increases complexity of the offer
B) increases deal size
C) services selling has little effect on hardware deals
D) decreases profit

3. Why is HP Printing and Computing Services Specialization profitable for partners? (Select two.)

A) The specialization enables partners to deliver services on behalf of HP and generate additional profit.
B) Partners will benefit from extra discounts by buying hardware from HP
C) Partners can start accumulating rebates on sales from day one on new or already sold hardware
D) HP can dispatch partners to resolve server related issues on already sold hardware

4. Which statement is true about the value proposition for Small and Medium Business Services?

A) Small and medium business customers have strong IT capabilities and do not need extra services
B) HP Contractual services are not available to small and medium business customers.
C) HP Care Pack Services are useful only for small and medium business customers with big IT staff
D) HP Care Pack Services can assist in the installation of customers' HP hardware, help to quickly solve problems as they arise, and control costs

5. Which type of value added service would you sell to a company that wants to ensure that their LaserJet printers are always up and running with consistently high print quality?

A) Toner and Rollers Uptime Kit Replacement
B) Preventative Maintenance Kit Replacement
C) Quick Page Service
D) Accidental Damage Protection

Solutions: