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HDI QQ0-400 Exam Syllabus Topics:

SectionObjectives
Topic 1: Service Quality and Continuous Improvement- Process improvement awareness
- Customer satisfaction measurement
Topic 2: Problem Solving and Troubleshooting- Basic troubleshooting techniques
- Root cause identification
Topic 3: Customer Service Fundamentals- Service mindset and professionalism
- Customer expectations and service standards
Topic 4: Incident and Ticket Management- Prioritization and escalation
- Ticket lifecycle and documentation
Topic 5: Communication Skills- Active listening and empathy
- Verbal and written communication

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