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Genesys GCP-GC-IMP Exam Syllabus Topics:

Genesys Cloud Certified Professional - Implementation Sample Questions:

1. Your company has just acquired a new building, and you have been asked to add a new location in Genesys Cloud. What are the prerequisites to check before you add the new location? (Choose two.)

A) You must have Admin rights for Genesys Cloud
B) You must have images of all the users located at the new location.
C) You must know what groups to create for the new location.
D) You must have the basic profile data for the users at the new location.
E) You must collect general information that you want displayed for each location, such as: building address, number of floors, location contact information, location images, and floor plan images.

2. What are the ways that you can place a call through Genesys Cloud? (Choose two.)

A) Use the Make Call button.
B) Use the .NET Client.
C) Use the Call History.
D) Use the built-in Dialpad.

3. What role is needed for a user who is responsible for the deployment and installation of the Genesys Cloud organization?

A) employee
B) User
C) admin
D) Supervisor

4. Which statement is true regarding chat rooms in Genesys Cloud?

A) There is a maximum of 50 users to a room.
B) Notifications can be turned off per room.
C) You must have the room_user permission to use rooms.
D) Administrators assign people to rooms.

5. Where do you configure the Auto Invite setting to send email invites automatically when users are added?

A) Admin > Account Settings > Organization Settings
B) Admin > Account Settings > Organization
C) Admin > Account Settings > Organization Settings > Settings

Solutions: