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Apple Macintosh Service Certification Sample Questions:

1. Which TWO of the following are clues that may indicate a 'no video' condition? SELECT TWO

A) You may hear fan or drive noise.
B) You do not hear a startup chime.
C) The power button or power indicator lights up.
D) You cannot connect to the Internet.
E) The cursor is frozen and the system is unresponsive.

2. Examine the exhibit.

What is the correct name for this type of pixel anomaly?

A) Dark dot defect
B) Stuck sub-pixel
C) Vertical TAB fault
D) Bright dot defect

3. When practicing component isolation, which ONE of the following components would NOT be a part of a minimal system configuration for a MacBook 13-inch (Mid 2010)?

A) Optical drive
B) Power adapter
C) Logic board
D) RAM

4. The Mac Pro (Early 2009) has SMC functionality split between a primary SMC on the backplane board, and a secondary SMC on the processor board. What service issue should a technician be aware of when servicing the Mac Pro (Early 2009)?

A) SMC firmware must always match on both boards.
B) Processor trays are interchangeable between similar Mac Pro (Early 2009) units.
C) It is required to remove the memory riser card in order to reset the SM
D) Three internal buttons must be pressed in order to reset both SMCs.

5. Which THREE troubleshooting steps should be attempted if the SD card slot does not appear in System Profiler on MacBook Pro (13-inch, Mid 2009)? SELECT THREE

A) Remove and reinsert the card with a third party SD card adapter.
B) Reset PRAM.
C) Force the card into the slot.
D) Back up user data, then erase and reinstall Mac OS X.
E) Reset the SMC.
F) Start up from the Mac OS X Installer DVD or external disk and check System Profiler.

Solutions: