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Avaya 7495X Exam Syllabus Topics:

TopicDetails
Topic 1
  • Explain the architecture, features, components, capabilities, licenses and deployment requirements for Avaya Oceana solution and Oceana Workspaces
Topic 2
  • Deploy Avaya Breeze Snap-ins and clusters and integrate them with Avaya Oceana
Topic 3
  • Explain additional Oceana channel types: Social Media, AMC, Outbound Voice with Proactive Outreach Manager (POM)
Topic 4
  • Describe the attributes and function of Oceana Webchat and Co-Browse Channels
  • Configure Oceana Webchat and Co-Browse Channels
Topic 5
  • Describe the function and attributes of Avaya Control Manager and Oceana Voice Channel
  • Configure Avaya Oceana Email and SMS Channels
Topic 6
  • Explain the Oceana Email and SME Channels routing and call flows
  • Install Engagement Designer workflows

Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21613

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