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WGU Organizational-Behavior Exam Syllabus Topics:

WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. If a work group's goal is to share information, what is a work team's goal?

A) To maximize random and varied skills
B) To maximize individual inputs
C) To create collective performance
D) To reduce costs

2. How can an organization transmit its culture to its employees?

A) By requiring employees to memorize the mission statement
B) By influencing the balance of cultural backgrounds of employees
C) By studying employee gripes and complaints
D) By creating and repeating ritualistic activities

3. Which method should be used to maximize team member participation in a global meeting?

A) Alpha-direct technologies to maintain communication links
B) Unilateral electronic messaging to facilitate communication
C) A Delphi-like sequence of notes via carrier mail to encourage dialog between members
D) Online using computer technologies and/or phone communication

4. A company switched from assembly lines to self-managed work teams. What can team members do to improve the synergy and success of their teams?

A) Exercise collective control over the pace of work
B) Change work group roles at random
C) Assign individual roles rather than mutual team roles
D) Share information but not engage in collective performance goals

5. What defines acceptable standards of behavior that are shared by group members?

A) Group status
B) Group norms
C) Group roles
D) Group conformity

Solutions: