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Salesforce Sales-Con-201 Exam Syllabus Topics:

Salesforce Certified Sales Cloud Consultant Sample Questions:

1. A consultant needs to design a solution so that sales reps in different business units cannot see each other's Opportunities, but sales operations needs to see all. What should the consultant recommend?

A) Organization-Wide Default of Public Read/Write
B) Role hierarchy only, no OWD change
C) Organization-Wide Default of Private, with sharing rules to grant broader access to Sales Ops

2. In a recent management meeting, the VP of sales voiced concern over the current economic environment. To better understand the effectiveness of its marketing efforts, the VP expressed a need to monitor and reduce churn going forward. Which strategy should a consultant recommend to address the VP's concern?

A) Create a year over year sales by Account report.
B) Create an average stage duration by Opportunity report.
C) Create a Historical Trending report.

3. Each product engineer at Cloud Kicks supports a specific product line. There are five product lines. While sales reps sell all of the company's product lines, sales management wants the appropriate product engineer to be able to automatically view any new Opportunity for their particular product line with Read-Only rights. What should the consultant do to meet the requirement?

A) Create criteria-based opportunity sharing rules for each product line.
B) Enable Default Account Teams for each product line.
C) Enable Default Opportunity Teams for the Opportunity.

4. Cloud Kicks sales reps want to see all of the details on their current opportunities with a minimal amount of navigation or clicks to cycle through them. Which functionality should the consultant recommend?

A) Develop a new Sales Console app including opportunities.
B) Create a dashboard with reports on My Opportunities.
C) Select the Split View option from the My Opportunities list view.

5. Cloud Kicks rolled out Sales Cloud recently. The VP of sales wants to display a view of internal and external data on the lifetime spend for each account on the Salesforce account detail page.
Which option should a consultant recommend to meet this requirement?

A) Salesforce Data Pipelines
B) Sales Engagement
C) Einstein Discovery

Solutions: