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Salesforce Plat-UX-101 Exam Syllabus Topics:

Salesforce Certified Platform User Experience Designer Sample Questions:

1. Financial advisor should be able to access a customer's record in Sales Cloud and see all potential business opportunities related to each individual customer. The bank does not have any corporate or business customers at this time.
How should a UX Designer suggest the bank represent its customers within its Salesforce instance?

A) Standard Lead Object
B) Standard Account object.
C) Standard Person Account Object
D) Standard Opportunity object.

2. Cloud Kicks' administrator has a requirement to make the user experience for a complex process more engaging for internal users.
Which Salesforce functionality should be used?

A) Process Builder
B) Lightning Survey
C) Screen flow

3. A sales representativewants to personalize their own user experience.
Which two recommendations should be made to provide more intuitive access regularly used content?
Choose 2 answers

A) Personalize the Navigation bar.
B) Set up Quick Links in the Utility bar.
C) Create shortcuts Favorites.
D) Customizethe Home page experience.

4. Cloud Kicks wants its users to know when a new feature is enabled or available with a short video explaining the new feature.
What should be recommended?

A) Custom video component
B) Lightning Path component
C) Utility bar with embedded video
D) Docked prompt using In-App Guidance

5. A UX Designer at Cloud Kicks (CK) isgoing to conduct discovery phase research to understand more about the customers' purchasing habits. They are interested in remotely observing customers' buying patterns over the course of a 2 -month period.
Which research methodology should be used?

A) Usability Study
B) Diary Study
C) Survey
D) Focus Group

Solutions: