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Introduction to Salesforce Certification Preparation for Advanced Administrator CRT 211 Exam

The Salesforce-CRT 211 exam is a competency-based certification exam that recognizes your knowledge of next-level techniques to administer and manage Salesforce's CRM capabilities through guided scenarios, lecture, and discussion.

Reference: https://trailheadacademy.salesforce.com/classes/crt211-prepare-for-your-advanced-administrator-certification-exam

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Topics of Salesforce Certification Preparation for Advanced Administrator CRT 211 Exam

Candidates must know the exam topics before they start of preparation. CRT 211 exam dumps will include the following topics:

1. Salesforce Security and Custom Objects

• Restricting and Extending Object, Record, and Field Access
• Territory Management
• Determining Appropriate Sharing Solutions
• Data Relationships

2. Automation, Change Management, and Auditing

• Auditing and Monitoring
• Sandboxes
• Change Management Options
• Deployment Tools

3. Analytics and Data Management

• Data Quality Features and Policies
• Report Types
• Dashboards
• Creating Reports

4. Sales, Service, and Content Applications

• Service Cloud Console Toolkit
• Entitlements
• Forecasting
• Salesforce Knowledge
• Products, Price Books, Schedules, and Quotes
• Content Management

5. Customization: Fields

• Create new custom fields
• Administer standard fields
• Maintain data quality
• Work with record types and business processes
• Work with page layouts
• Create formula fields
• Create selection fields: picklists and lookups

6. Managing Data

• Back up data with a weekly export
• Update existing records with the data loader
• Import new records using import wizards
• Keep records up to date with Data.com and social accounts and contacts
• Mass delete records
• Mass transfer records between users

7. Reports and Dashboards

• Filter reports
• Build dashboards
• Print, export, and email reports
• Create new reports with the report builder
• Summarize report data with formulas and visual summaries
• Run and modify reports

8.Automation

• Manage email administration
• Set up workflow rules and Process Builder
• Automate leads and cases

9. Managing the Support Process

• Enable collaboration in the Service Cloud
• Automate the support process
• Understand the Salesforce Console
• Analyze support data with reports and dashboards

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Salesforce CRT-211 Exam Syllabus Topics: