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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

1. There are four types of metrics that can be used to measure the capability and performance of processes. Which of the four metrics is missing from the list below?
1.Progress
2.Effectiveness
3.Efficiency
4.?

A) Capacity
B) Cost
C) Compliance
D) Conformance

2. An IT department is under pressure to cut costs. As a result, the quality of services has started to suffer. What imbalance does this represent?

A) Excessive focus on quality
B) Excessively proactive
C) Excessively reactive
D) Excessive focus on cost

3. Which of the following is NOT a characteristic of a process?

A) It is measurable
B) It structures an organization
C) It responds to specific events
D) It delivers specific results

4. Which of the following is NOT a part of the service design stage of the service lifecycle?

A) Producing quality, secure and resilient designs for new or improved services
B) Taking the overall service strategies and ensuring they are reflected in the Service Design process and the service designs that are produced
C) Designing and maintaining all necessary service transition packages
D) Measuring the effectiveness and efficiency of service design and the supporting processes

5. Understanding the level of risk during and after change and providing confidence in the degree of compliance with governance requirements during change are both ways of adding business value through which part of the service lifecycle?

A) Service Transition
B) IT Service Continuity Management
C) Availability Management
D) Risk Management

Solutions: