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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. You have been asked to manage the availability of Knowledge articles. The requirement is that agents, internal users, and external users should all have a way of accessing the articles.
Which three options achieve your customer's requirement?

A) Make them available to external users by giving them access to the internal "My Knowledge" page.
B) Make them available for users with the "Knowledge Analyst" and "Knowledge Manager" roles only.
C) Make them available externally to customers via My Digital Customer Service (DCS).
D) Make them available internally to agents as part of the Service Request Knowledge Panel.
E) Make them available to employees and agents via My Knowledge.

2. Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

A) It requires proper permissions to use the tools and additional permissions to edit the desired object.
B) In includes a preview option for all standard and custom object pages.
C) It allows edits to dashboard pages.
D) It requires the use of a sandbox to modify the fields associated with standard and custom objects.

3. Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
Identify three advantages of selecting the category correctly.

A) Categories improve the filtering of Knowledge articles that might contain a potential solution to the problem.
B) Filter the selection of the product related to the service request, when filtering by a particular category.
C) The hierarchical structure of the categories helps to improve the service request classification.
D) Categories facilitate the assignment of an agent to the service request.
E) Categories determine the steps an agent must follow to close the service request.

4. A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.

A) Notes
B) Social network
C) Contacts
D) Service requests
E) Sales opportunities

5. Which statement is correct when describing the process of adding assignment rules from Service Setup?

A) Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save and publish.
B) Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditions and actions, save and close.
C) Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.
D) Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.

Solutions: