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The KPI Institute C-KPIP Exam Syllabus Topics:

The KPI Institute Certified KPI Professional Sample Questions:

1. Which of the following KPIs reflects the outcome of the recruitment process?

A) New employees passing probation period (%)
B) Job offer acceptance rate (%)
C) Time to recruit (# / time)
D) Applications per job requisition (#)

2. As part of the Value Flow Analysis, Process KPIs reflect:

A) All the answers
B) The impact of outputs generated
C) Resource allocation
D) Transformation characteristics

3. Which KPI measures the achievement of the following objective: "Contribute to organizational productivity"?

A) Processes (#)
B) Budget variance (%)
C) Team man-hours per service requests processed (#)
D) Internal customer satisfaction index (%)

4. Which of the following statements is an initiative?

A) Processes optimized (%)
B) CRM system implementation project
C) None of the answers
D) Reduce operational ... (incomplete statement)

5. Which KPI is suitable for measuring the following objective: "Improve staff competencies"?

A) Staff competencies targeted through training (#)
B) Training budget ($)
C) Staff competencies meeting desired levels (%)
D) Training hours (#)

Solutions: