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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

1. Which practice's purpose includes creating closer more collaborative relationships?

A) Release management
B) Information security management
C) Service configuration management
D) Supplier management

2. Which is an activity of the 'problem management' practice?

A) Restoration of normal service operation as quickly as possible
B) Prioritization of problems based on the risk that they pose
C) Authorization of changes to resolve the cause of problems.
D) Resolution of incidents in a time that meet customer expectations

3. What is defined as an unplanned interruption or reduction in the quality of a service?

A) An event
B) A change
C) A problem
D) An incident

4. Which describe a 'change authority'?

A) A person who approves a change
B) A tool used to help plan changes
C) a model used to determine who will assess a change
D) A way to manage the people aspects of change

5. Which should be handled by 'service request management'?

A) A request to implement a security patch
B) A request to provide a laptop
C) A request to change a target in a service level agreement
D) A request to resolve an error in a service

Solutions: