Exam Name: Avaya Midsize Solution Design Exam
Certification Provider: Avaya
Corresponding Certification: Avaya ACDS
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Avaya 37820X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Contact Center and Customer Experience Solutions | - Customer Engagement Design
|
| Avaya Midsize Solution Portfolio | - Avaya IP Office Platform
|
| Networking and Infrastructure Design | - Infrastructure Requirements
|
| Customer Business Requirements Analysis | - Business Objectives and Communication Requirements
|
| Implementation and Migration Planning | - Deployment Strategy
|
| Solution Sizing and Bill of Materials | - Solution Configuration
|
| Unified Communications and Collaboration Design | - UC Applications
|
Avaya Midsize Solution Design Sample Questions:
Powered by Avaya R3.x supports several different Hypervisors.
Which two applications support the KVM Hypervisor? (Choose two.)
- A. IP Office
- B. ASBCE
- C. ACCS
- D. AWFOS
A customer has an existing Business Communications Manager (BCM) with Avaya 1220 and 1230 IP Deskphones. The Account Manager wants to reuse the sets and minimize the cost of the quote.
Which statement about reusing existing sets from a BCM on an IP Office is true?
- A. There will be some operational or feature differences.
- B. The existing sets will operate the same on the IP Office.
- C. The features supported on BCM are the same as the IP Office.
- D. IP Office supports ail BCM sets.
Refer to the Scenario: IT-FAC.
The Account Manager said that the customer is concerned about the amount of time that calls get held or parked. They would like to get simple reports summarizing this type of Information.
What can you tell the Account Manager about the CDR/SMDR information and output?
- A. IP Office does not track that information but it is available with a call center application.
- B. IP Office tracks that information and It can be reviewed using the built-in reports.
- C. IP Office does not track that Information but It is available using a third-party call accounting application.
- D. IP Office tracks that information and It Is provided In a CSV format.
In Powered by Offer, when Is Fallback Twinning to an external device provided?
- A. When simultaneous mode for the IP Office user is not available
- B. When the IP Office phone loses contact with the IP Office In the cloud data center
- C. When the mobile device loses contact with the IP Office In the cloud data center
- D. After the mobile device rings an administer-able number of rings.
A customer is considering replacing their Digital Enhanced Cordless Telecommunications (DECT) network with WIFI. They ask you which type of network is better.
Which benefit would you tell them?
- A. DECT supports longer distances than Wi-Fi.
- B. DECT Is voice only and the chance of hacking Is minimal,
- C. WIFI has less up-front costs with BYOD; since there are no endpoints to purchase.
- D. WiFi provides voice and data access for users.
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