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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

1. When upgrading existing AACC Systems, which Avaya Engagement AACC package is available?

A) Agent Greeting
B) Instant Message
C) Geographic Node
D) Resilience

2. Refer to the exhibit.

A Contact Center administrator uses different tools and applications In the Contact Center environment.
Which application is shown In the exhibit?

A) Agent Map
B) Avaya Contact Center Orchestration Designer
C) Avaya one-X® Agent Desktop
D) Avaya Agent Desktop

3. The IT manager installed AACC on physical servers. Which identifier is used for the creation of licenses?

A) IP Address
B) MAC Address
C) Host ID
D) Customer name

4. In addition to using open-ended questions, which three questions would a design specialist use when starting with a customer discovery conversation? (Choose three.)

A) What are the agent performance reporting requirements?
B) What are the customer support pain points?
C) What is the percentage of customer support Issues that are resolved In one call?
D) What Is the IVR name?
E) Which system support click-to-call from the web?

5. A customer needs an application that is provided free of charge, and allows them to reduce the time required to develop and maintain scripts, workflows, and applications in the Avaya Aura® Contact Center.
Which application will meet the customer's requirements?

A) Avaya Contact Center Orchestration Designer
B) Avaya one-X® Agent Desktop
C) Avaya Agent Desktop
D) Avaya Control Manager

Solutions: