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Avaya 33160X Exam Syllabus Topics:

Avaya Workforce Engagement Support Certified Sample Questions:

1. The technician is configuring the Enterprise Manager.
Which statement is true about task that can be completed under Enterprise Manager?

A) It captures and processes events from server interfaces
B) It connects Recorder with the third-party system
C) It sets up recorder roles, which define the functionality of servers
D) Itassignscall buffer disk settings an logical drives to the contact recording environtment

2. A technician is configuring the recorder Integration Service in Recorder Manager to allow the recorder to communicate with the switch Which statement is true about CTI adapter?

A) There is just one CTI adapter per system
B) CTI adapter is required to receive call signalling and meta data from the
C) There is just one CTI adapter per data source
D) CTI adapter is not necessary for Integration Service

3. Whichstatementdescribes a part of the Avaya Workforce Engagement server validation process?

A) All server validation information is maintained on a separate logging server
B) The server group and server type are automatically detected by the SR Validator
C) The SR validator compares the current installation and configuration to the requeriment file for that server
D) The SR validator attempts to fix any issues it finds

4. Which three Avaya Workforce Engagement maintenance tasks should be completed in a daily or weekly basis? (choose three).

A) Consider loading trends.
B) Check active alarms
C) Check data fragmentation
D) Perform Database backups
E) Confirm Services are running

5. To have voice recording with Avaya Contact Recorder Advanced (ACRA), which data source type does Avaya Workforce Engagement require?

A) CMS
B) Quality
C) Phone
D) Dialer

Solutions: