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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A customer would like to use the Microsoft SAM Text to Speech (TTS) engine in VoiceMail Pro to allow callers to listen to order information using a "Speak Text" action in VoiceMail Pro Call Flow. Which license is required?

A) IP Office Essential Edition
B) VM Pro ScanSoft TTS
C) IP Office Ultimate Edition
D) Voicemail Pro VB Script License
E) IP Office Preferred Edition

2. A user with a 1608 IP phone complains that they are unable to make an international call. The phone has the letter "R" displayed in the feature status area and the user can dial other IP phone users. What has caused the problem?

A) The phone has been restricted by the administrator.
B) The phone requires a firmware update.
C) The phone has registered to a backup IP Office.
D) The phone is set to Do Not Disturb (DND).

3. What does it mean when the system status light on an IP Office expansion (e.g. ATM16, DS/DT30) module is flashing green?

A) There is no communication with the IP Office.
B) No lines/stations are in use on the module.
C) The .bin files are not loaded into the module.
D) A line/station is in use on the module.

4. Your customer has requested that you implement a plan to give their two sites complete resiliency. Which two will accomplish this? (Choose two.)

A) IP Phones with backup call server
B) IP Office Resiliency License
C) IP500v2 with redundant processor
D) Preferred Edition - Messaging at both locations

5. What should the telephone number field N in an ARS short code look like if you want to send out caller ID for the number 3033211234 on an ISDN line?

A) NCID3033211234
B) NCLI3033211234
C) Ns3033211234
D) Nss3033211234

Solutions: